The Senior Practice Manager (SPM)will report to and be directly under the supervision of the Business Unit Manager. The SPM will be responsible for assisting the Principal, Alternative Energy Business Unit in managing the work of Kelly, Anderson & Associates, Inc (KAA) in-house staff and its consultant teams ensuring that the teams operate efficiently and effectively while providing a high standard of client customer focused service. The SPM will be responsible for all activities relating to client management for assigned major accounts and the proactive identification and pursuit of marketing targets for business expansion into a range of horizontal markets.
Responsibilities:
Specific responsibilities include supporting the Principal, Alternative Energy Business Unit in:
The day-to-day oversight of the client accounts of the business unit as well as resolving various performance administrative problems
Dealing with internal and external queries regarding prospective and current clients, and recommend actions/solutions.
Liaise with clients on specific projects, draft proposals, negotiate contracts, and monitor the performance of KAA consultants as necessary on contracted assignments
Provide advice and guidance to potential clients on the drafting of Statements of Work, preparing specifications, and the KAA contracting process
Identifying potential efficiencies, whether through automation or changed practices, resulting in cost savings or improved client service
Consulting with clients to help them use achieve their strategic management and business development goals
Conducting market assessments and target opportunity identification
Reaching out to audience groups to determine their needs, and acting as an advocate to ensure that the business unit is positioned to addresses those needs through the services it can provide
Provides direction to the Media Production Specialist and works with that individual to ensure the quality of all contract proposals, financial assistance applications and related documents
Providing direction, guidance, and training for KAA staff and consultants assigned/working with the business unit
Along with other appropriate staff, representing and coordinating the business unit's involvement in in-house cooperative efforts and outside initiatives that impact the business unit
Coordinating and communicating with other KAA business units including cross-marketing and shared-services development
The performance measure for this position is attributed growth in business unit revenue, quality of products and timeliness of deliverables. In addition, other metrics will be put in place to monitor milestones and interim goals.
Qualifications:
Experience and Education Requirements:
The qualified candidate for this position will have demonstrated success in business development, supervision and management and managing client relations. Specific requirements include:
10 to 15 years experience in a alternative energy technical or procurement/financial assistance related specialty with relevant managerial and marketing experience
Proven ability and/or aptitude for working in a entrepreneurial, employee-owned company environment
Knowledge of business development processes
Master's degree preferred but optional
Bachelor's degree or equivalent required
Skills and Traits:
The successful candidate will be an aggressive self starter that has proven the ability to work with others to accomplish targeted financial and strategic goals.
Candidates must be:
Highly motivated and action oriented
Aggressively focused on task accomplishment
Poised and have a professional demeanor
Experienced working to tight deadlines within a demanding client driven environment.
Possess excellent written and oral communications skills
Demonstrate excellent client relationship development skills
Prepared to work effectively in a collaborative manner as a team player; fostering good professional relationships with colleagues and clients
Prepared to work carrying out the consulting functions of the position anywhere requested by clients
Compensation: Specific compensation will be tailored for the successful candidate and will be composed of a salary plus performance incentives.
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